1. Introduction
This Privacy Policy explains how PERCEPTION AI FZCO ("PERCEPTION AI", "we", "our", or "us") collects, uses, stores, shares and protects your personal information when you use EGLE Chat, our AI-powered chatbot service available through our website, mobile applications and other supported platforms. This Privacy Policy also explains your privacy rights and the choices available to you regarding your personal information. By using EGLE Chat, you acknowledge that you have read this Privacy Policy.
2. Data Controller
PERCEPTION AI FZCO, DMCC Business Centre, Level 12, Unit No. UT-12-CO-180, Uptown Tower, JLT, Dubai, United Arab Emirates. Trade Licence No. DMCC-1002138
3. Scope
This Privacy Policy applies to:
- EGLE Chat mobile applications
- EGLE Chat website
- AI chatbot services
- Customer support
- Related services provided by PERCEPTION AI FZCO
It applies to users worldwide.
4. Information We Collect
Depending on how you use EGLE Chat, we may collect the following information.
Information You Provide: Name, Email address, Username, Profile information, Messages and prompts submitted to the AI, Uploaded documents or files, Images, Feedback, Customer support enquiries. You should avoid sharing confidential, sensitive or unnecessary personal information when using the AI.
Account Information: If you create an account, we may collect:
- Login credentials
- Authentication information
- Account preferences
- Subscription status
- Purchase history
AI Conversations: When you interact with EGLE Chat, we process:
- Questions
- Prompts
- AI conversations
- Uploaded content
- Generated responses
This information is used to operate the service, improve quality, investigate abuse and maintain security. Please do not submit confidential business information, passwords, payment card information or other highly sensitive personal information unless absolutely necessary.
Device Information: We may automatically collect:
- Device type
- Operating system
- Browser type
- App version
- Language
- IP address
- Approximate location derived from IP address
- Device identifiers
- Crash reports
- Diagnostic information
Usage Information: We may collect information regarding:
- Features used
- Time spent using the service
- Pages visited
- Error logs
- Performance metrics
- Session information
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve our services. These technologies may include:
- Cookies
- Local storage
- Device identifiers
- Pixels
- SDKs
- Analytics technologies
Essential Cookies: These are necessary to:
- Operate the service
- Maintain security
- Remember login sessions
- Prevent fraud
- Keep the service functioning correctly
These cookies cannot normally be disabled.
Functional Cookies: These help remember:
- Language preferences
- Interface settings
- Accessibility options
- User preferences
Analytics Cookies: Where permitted by law, we may use analytics tools to understand:
- Application performance
- Feature usage
- User engagement
- Service improvements
Analytics data is generally aggregated wherever possible.
Advertising: EGLE Chat is not intended to use personal information for targeted advertising unless expressly stated. If advertising features are introduced in the future, this Privacy Policy will be updated accordingly.
Managing Cookies: Most browsers allow you to:
- Delete cookies
- Block cookies
- Receive cookie notifications
- Manage cookie preferences
Disabling certain cookies may affect functionality.
6. How We Use Your Information
We use personal information to:
- Provide the AI chatbot service
- Create and manage accounts
- Authenticate users
- Process subscriptions
- Provide customer support
- Improve AI quality
- Improve user experience
- Maintain security
- Detect fraud
- Investigate misuse
- Comply with legal obligations
- Communicate important service information
7. Artificial Intelligence Processing
EGLE Chat uses artificial intelligence to generate responses. Your prompts and uploaded content are processed to produce AI-generated outputs. AI-generated responses may contain inaccuracies or incomplete information and should not be relied upon as professional advice. Where permitted by applicable law, we may use interactions to improve our AI systems, unless we offer and honour an opt-out or other applicable choice.
8. Legal Bases for Processing
Where required by applicable law, we process personal information based on one or more of the following legal grounds:
- Your consent
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Protection of vital interests
- Other lawful grounds permitted by applicable law
9. Sharing Information
We do not sell personal information. We may share information with:
- Cloud infrastructure providers
- Hosting providers
- Payment processors
- Authentication providers
- Analytics providers
- Customer support providers
- Professional advisers
- Regulators
- Law enforcement authorities where legally required
All service providers are required to protect personal information appropriately.
10. International Data Transfers
As a global service, your information may be processed in countries other than your own. Where required by applicable law, we implement appropriate safeguards for international transfers.
11. Data Retention
We retain information only for as long as reasonably necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain security
Retention periods depend upon the type of information involved and applicable legal requirements.
12. Data Security
We implement reasonable technical and organisational measures designed to protect personal information, including:
- Encryption where appropriate
- Access controls
- Authentication measures
- Monitoring
- Secure infrastructure
- Regular security updates
No internet transmission or storage system can be guaranteed to be completely secure.
13. Children's Privacy
EGLE Chat is not intended for children under the minimum age required by applicable law to use the service independently. We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that such information has been collected, we will take reasonable steps to delete it. Parents or guardians who believe a child has provided personal information may contact us.
14. Your Privacy Rights
Depending on your location, you may have rights including:
- Access your information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to certain processing
- Withdraw consent
- Receive a portable copy of your information
- Lodge a complaint with an appropriate supervisory authority
These rights may be subject to legal limitations. Requests may be submitted to: support@paicloud.ai
15. Third-Party Services
EGLE Chat may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. Users should review the privacy policies of any third-party services they choose to use.
16. Security Incidents
If we become aware of a personal data breach requiring notification under applicable law, we will notify affected individuals and relevant authorities where legally required.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When material changes are made, we will publish an updated version with a revised Effective Date. Continued use of EGLE Chat after changes become effective constitutes acceptance of the updated Privacy Policy to the extent permitted by law.
18. Governing Law
This Addendum shall be interpreted together with the EGLE Chat Privacy Policy and, except where mandatory local privacy laws provide otherwise, shall be governed by the laws applicable to PERCEPTION AI FZCO in the United Arab Emirates. Nothing in this Addendum limits or excludes any mandatory rights provided to individuals under applicable data protection legislation.
19. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
20. Summary
In summary, we aim to:
- Collect only information reasonably necessary to provide EGLE Chat
- Protect your information using appropriate security measures
- Be transparent about how personal information is used
- Respect applicable privacy laws wherever our users are located
- Provide users with reasonable control over their personal information
Thank you for trusting EGLE Chat.
International Privacy Addendum
This International Privacy Addendum supplements the EGLE Chat Privacy Policy and applies to users located in jurisdictions with specific privacy laws, including the European Union (EU), United Kingdom (UK), United States (California), United Arab Emirates (UAE), and other jurisdictions with applicable data protection legislation. If there is any conflict between this Addendum and the Privacy Policy, this Addendum shall prevail to the extent required by applicable law.
1. International Data Transfers
EGLE Chat is a global service. Your personal information may be processed, stored or accessed in countries outside your country of residence. Where required by applicable law, we implement appropriate safeguards for international transfers, including contractual, technical and organisational measures designed to protect personal information.
2. European Union (GDPR)
If you are located within the European Economic Area (EEA), your personal information is processed in accordance with the requirements of the EU General Data Protection Regulation ("GDPR"). Where required, we rely on one or more lawful bases for processing, including:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of vital interests
- Legitimate interests that are not overridden by your rights and freedoms
GDPR Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Erase personal information
- Restrict processing
- Object to processing
- Withdraw consent
- Receive your information in a portable format
- Object to automated decision-making where applicable
- Lodge a complaint with your local supervisory authority
3. United Kingdom (UK GDPR)
If you are located in the United Kingdom, your personal information is processed in accordance with the UK General Data Protection Regulation and the UK Data Protection Act 2018. UK users generally have the same privacy rights described above for EU users. Complaints may also be made to the relevant UK supervisory authority where appropriate.
4. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Subject to applicable law, you may request:
- Access to personal information collected about you
- Deletion of personal information
- Correction of inaccurate personal information
- Information regarding categories of personal information collected
- Information regarding categories of third parties receiving personal information
- Limitation of certain uses of sensitive personal information where applicable
- Freedom from discrimination for exercising your privacy rights
PERCEPTION AI FZCO does not sell personal information as defined under the CCPA. We also do not knowingly share personal information for cross-context behavioural advertising unless expressly disclosed.
5. UAE Personal Data Protection Law (PDPL)
If you are located in the United Arab Emirates, your personal information is processed in accordance with applicable UAE data protection legislation, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data ("PDPL"), where applicable. Subject to applicable law, users may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Transfer of personal information where legally applicable
- Withdrawal of consent where consent is the legal basis for processing
6. Automated Processing and Artificial Intelligence
EGLE Chat uses artificial intelligence technologies to generate responses based on user prompts. AI-generated responses:
- May be inaccurate
- May be incomplete
- Should be independently verified where appropriate
- Should not be relied upon as professional, legal, financial or medical advice
Except where prohibited by law, users remain responsible for decisions made based on AI-generated content.
7. Children's Privacy
EGLE Chat is not directed to children who are below the minimum legal age required to use the service independently under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements. Parents or guardians who believe personal information has been submitted by a child may contact us for removal.
8. Apple App Store Privacy Information
Where EGLE Chat is distributed through Apple's App Store:
- Personal information is collected only for purposes described in the Privacy Policy
- Information is processed solely for providing, securing and improving the service
- Users may manage permissions through their Apple device settings
- Optional permissions may be withdrawn at any time through device settings
- Apple may independently collect information in accordance with Apple's own privacy policies
PERCEPTION AI FZCO is responsible only for information collected directly through EGLE Chat.
9. Google Play Privacy Information
Where EGLE Chat is distributed through Google Play:
- Android permissions are requested only where reasonably necessary for application functionality
- Users may modify permissions through Android system settings
- Google may independently collect information under Google's own privacy policies
- PERCEPTION AI FZCO is responsible only for information collected through EGLE Chat
10. Security Measures
We maintain reasonable administrative, technical and organisational safeguards appropriate to the nature of the information processed, including:
- Encryption where appropriate
- Authentication controls
- Secure cloud infrastructure
- Monitoring and logging
- Access controls
- Software updates
- Incident response procedures
Although we strive to protect personal information, no security measure can guarantee absolute protection.
11. Changes to this Addendum
We may update this International Privacy Addendum from time to time. Updated versions will be published together with a revised Effective Date. Continued use of EGLE Chat following publication of an updated version constitutes acceptance of the revised Addendum to the extent permitted by applicable law.